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Admission Product Reimbursement Policy

Thank you for choosing instantparistickets.com. We are dedicated to offering excellent service and ensuring your satisfaction with your purchase of admission products. This Reimbursement Policy outlines the specific conditions governing refunds for products acquired through our online platform. Please review this document thoroughly before finalizing any transaction.

1. General Reimbursement Eligibility and Criteria

1.1 Scope of Eligibility

  • A. Reimbursements are exclusively applicable to admission products (tickets, passes, packages) purchased directly via the instantparistickets.com website.

  • B. Refund requests must strictly adhere to the designated cancellation windows established in this policy and the General Business Terms and Conditions (GBTC), as detailed in your purchase confirmation.

1.2 Non-Refundable Items

  • A. Certain admission products may be designated as non-reimbursable. This restriction will be clearly indicated at the time of sale and on your final confirmation document.

  • B. Non-reimbursable items are not eligible for a refund, except where explicitly stated otherwise in this policy or mandated by prevailing law.

1.3 Money Back Guarantee

  • A. 100% Money Back Guarantee if the ticket is invalid or event is cancelled

  • ### Additional Information on Cancellations and Refunds

    Cancellations Before Fulfillment

    If you wish to cancel your order immediately after purchase, please contact us at info@instantparistickets.com. If your digital tickets have not yet been issued or fulfilled, we will cancel your order and issue a full refund. Once tickets are issued and delivered to your email, the standard 24-hour cancellation policy applies.

    Customer Remorse and Incorrect Purchases

    Please review your selection carefully before completing your purchase. Since we sell digital entry tickets for specific dates and times, refunds for customer remorse (e.g., changing your mind, purchasing the wrong ticket type, or selecting the incorrect date/time) are generally not accepted outside of our standard 24-hour pre-arrival cancellation window.

    Defective or Invalid Tickets

    In the rare event that a ticket is incorrect, invalid, or fails to work at the venue gates, please contact our support team immediately at info@instantparistickets.com.

    To report an issue, please follow these steps:

    1. Send an email with your Order Number and the name on the booking.

    2. Provide a brief description of the issue encountered at the venue.

    3. If possible, attach a screenshot of the error or ticket code.

    We will investigate immediately and, if the ticket is found to be defective or incorrect due to our error, we will provide a replacement ticket or a 100% refund.

    Restocking and Handling Fees

    We do not charge any restocking fees. There are no processing or handling fees deducted from your return if your refund request is approved under our policy. The restocking fee is $0.00 (No restocking fee applies).

    Refund Processing and Display Time

    Once a refund is approved and initiated by us, it will be returned to your original payment method (Stripe). Please note that it typically takes 5 to 10 business days for the funds to officially reflect in your bank account or credit card statement, depending on your financial institution.

    Refund of Original Service Fees

    When a full refund is granted in accordance with our 24-hour cancellation window or due to a defective ticket, the total amount paid at the time of purchase—including any integrated service, booking, or management fees—will be fully refunded to you.

2. Reimbursement Window (Cancellation Period)

This section incorporates and clarifies the cancellation rules set out in the GBTC:

2.1 Time-Bound Cancellation Rule

  • A. For all eligible requests, the refund entitlement is determined by the proximity of the cancellation to the scheduled start time of the Programme/Attraction:

    • If the cancellation request is received at least 24 hours before the Programme start time, the full purchase price is eligible for a refund.

    • If the cancellation request is received less than 24 hours before the Programme start time, the paid price will not be reimbursed.

  • B. The official cancellation time is the timestamp recorded by the Vendor upon receipt of the Client’s electronic request.

2.2 Attraction/Programme Failure or Postponement

  • A. Should an attraction or programme be canceled or postponed by the Organiser, this Reimbursement Policy may be superseded by specific rules applicable to the event failure.

  • B. In such cases, the Vendor will make every reasonable effort to notify the Client and communicate the available reimbursement or credit options.

3. Reimbursement Procedure

3.1 Submitting a Request

  • A. To formally initiate a refund, you must contact our Client Support team. Please provide complete order details, including the Order Identification Number and the specific justification for the request.

  • B. All requests must be submitted within the cancellation period defined in Section 2.1 to be considered eligible.

3.2 Review and Determination

  • A. Upon receipt, our Client Support team will assess the request based on the eligibility criteria, particularly the time-bound cancellation rule.

  • B. The Vendor reserves the right to deny any reimbursement request that fails to meet the specified criteria, or if the admission product has already been redeemed, used, or has passed its validity date.

3.3 Processing and Issuance

  • A. If a reimbursement is approved, the refund process will be initiated without undue delay.

  • B. Refunds will be issued only via the original method of payment used for the initial purchase (e.g., credit card, PayPal), unless the parties agree to an alternative method.

4. Admission Product Exchanges

4.1 Eligibility for Exchanges

  • A. Exchanges for admission products purchased on our site may be permitted, contingent upon availability and the specific regulations set by the relevant Programme Host or attraction provider.

  • B. Any ticket exchange may involve supplementary fees or charges. These potential costs will be clearly communicated to you and require your explicit acceptance before the exchange is processed.

5. Contact Information (Leventours s.r.o.)

For questions or assistance regarding this Reimbursement Policy, please contact our Client Support team:

Please note that this Reimbursement Policy may be updated periodically without advance notice. It is the Client’s responsibility to review the current version of this policy and the General Business Terms and Conditions (GBTC) before completing any transaction.


Last Updated: 2026.05.20