InstantParisTickets.com, exploité par Leventours s.r.o., est un revendeur indépendant et un service de guide numérique. Il n'est ni affilié, ni parrainé, ni autorisé, ni approuvé, ni exploité par une attraction, un site, un musée ou une entité officielle mentionnés sur ce site.

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Conditions générales

General Business Terms and Conditions (GBTC)

1. Introduction and Scope

Instantparistickets.com is an independent, third-party ticket reseller. We are not the official box office, nor are we affiliated with, endorsed by, or sponsored by any attraction, venue, or event organizer listed on this site.

These General Business Terms and Conditions (hereinafter referred to as "GBTC") establish and regulate the provisions for the relationship between Leventours s.r.o. (Registered Seat: Nám. Sv. Imricha 923/21 943 01 Štúrovo, Slovak Republic; Company Registration Number: 56728492; Tax Identification Number: SK2122410499; hereinafter referred to as the "Vendor") and its clients concerning the use of the web portal https://instantparistickets.com/ (hereinafter referred to as the "Site" or "Online Platform").

The GBTC define the conditions under which the Vendor facilitates the sale of digital admission passes, multi-day passes, ticket bundles (collectively referred to as "Admission Products") and related digital services, along with the corresponding rights and duties between the Vendor, the entity managing the venue or event ("Programme Host" or "Organiser"), and the person making the purchase (referred to as the "Client" or "Purchaser").

Agreement to these GBTC is mandatory for utilizing the service. The Client must explicitly acknowledge and accept them on the Site during the Admission Product purchase process. By engaging with this Service, the Client confirms acceptance and recognition of both these GBTC and the Vendor's Privacy Policy as legally binding.

This instrument is not a filed document, exists in electronic form, is composed in English, and is not categorized as a traditional hard-copy contract.

These GBTC apply to all electronic commerce activities within the European Union via the Site. The utilization and rules of the service are governed by DIRECTIVE 2000/31/EC of the European Parliament and of the Council (8 June 2000) on electronic commerce, and its national implementation laws.

Any matters not explicitly covered in these GBTC, as well as their interpretation, shall be subject to Slovakian Law, specifically the relevant provisions of the Slovak Civil Code. The mandatory provisions of applicable legislation are enforceable on all parties without the need for specific inclusion.

2. Purchase Process and Contract Formation

The Client may procure the desired Admission Products directly from the Vendor, or via the Vendor acting as an intermediary for a business associate (Partner), through the Site. The services and Admission Products outlined here are available for purchase by legal entities, organizations, or individuals who are at least 18 years of age. By submitting any personal data, the Client confirms they have attained the age of 18.

Tickets purchased through our service may be sold above the face value or official price of the ticket, reflecting the supply, demand, and third-party service fees.

By selecting the "Confirm and Pay" button, the Client consents to the terms of the service agreement, the provisions within these GBTC, and any specific conditions relevant to the particular Admission Product being acquired.

An online sales agreement is formed between the Client and the Vendor (or the Partner) through clear, reciprocal affirmations made after the acceptance of these General Business Terms and Conditions.

The Vendor ensures that the current version of these GBTC is always published on the Site and made available for the Client to download. The Vendor reserves the right to unilaterally modify these GBTC. Such modifications take effect 8 calendar days following the date they are posted on the Site.

Price Composition and Transparency

  • What Your Price Includes: The prices listed on our website are comprehensive. They cover not only the cost of admission to monuments, museums, or activities but also a range of value-added services designed to enhance your experience. These integral services include:

    • Audio guides and guided tours.

    • Personalized assistance throughout the booking process.

    • Enhanced customer purchasing support.

    • Ticket management, processing, and payment handling fees.

    • Our company's commercial margin and operational costs.

    • We provide these elements as a complete package to ensure a seamless, secure, and personalized visit.

  • Price Display: Prices are displayed in your selected currency and are inclusive of all applicable taxes and fees. The final total will be clearly presented for your review before you complete the transaction.

  • Standard and Age-Based Pricing: Unless explicitly stated otherwise, all prices for tickets, audio guides, and tours are quoted per person. However, prices for certain monuments may vary based on age (e.g., adults, children, seniors). You must accurately select the number of participants and their age categories to view the final correct price.

  • Private Tour Pricing: For private tours, the displayed base price initially corresponds to a single participant. The total price will adjust proportionally as you increase the number of participants. It is the user’s responsibility to select the correct group size in the booking form to generate the accurate total cost.

  • Corrections and Modifications: While we strive for accuracy, all pricing and service details are subject to technical or typographical errors beyond Leventours s.r.o.'s control.

    • Error Correction: If a pricing error is identified after your purchase, Leventours s.r.o. will inform you immediately, and you will have the option to cancel at no cost.

    • Price Changes: We reserve the right to modify prices at any time. However, you will always be charged the price in effect at the moment your booking is confirmed.

A. Payment Methods and Transactions To ensure a seamless ticket purchasing experience, we accept the following secure payment methods:

  • Credit and Debit Cards: Visa, MasterCard

  • Pay with card

  • Link (“Pay securely with Link”)

  • Regional methods such as Satispay, Bancontact, Scalapay, EPS (and depending on country, MB WAY / Bizum)

All transactions are processed via secure, encrypted channels to protect your financial data. Please note that ticket confirmation and delivery will only occur once the payment has been successfully authorized and received in full.

B. User Responsibilities and Account Management By using our services and/or creating an account, you agree to the following responsibilities:

  • Accuracy of Information: You are responsible for providing accurate, current, and complete information during the booking process (e.g., name, email address, and visit date). We are not liable for any issues, including non-delivery of tickets, resulting from incorrect information provided by the user.

  • Account Security: If you choose to register an account, you are solely responsible for maintaining the confidentiality of your login credentials (username and password). You agree to accept responsibility for all activities that occur under your account.

  • Authorized Use: You agree not to use any automated systems (such as bots or crawlers) to access the website or purchase tickets. Unauthorized resale of tickets purchased through this platform is strictly prohibited.

3. Definitions of Key Terms

For the purpose of these GBTC, the following terms are defined as:

  • Vendor (or Service Provider): Refers to Leventours s.r.o., acting through its authorized representative, in accordance with its articles of association and civil law provisions.

  • Site / Online Platform: The internet-based environment and its related software and databases operated by the Vendor at https://instantparistickets.com/, used by the Vendor to deliver the Service, which includes independently or jointly selling Admission Products.

  • Admission Product (or Ticket): A transferable item that incorporates or relates to digital content or a digital service, where the item would be non-functional without the linked digital element.

  • Client (or Purchaser): The customer who uses the IT resources on the Site to acquire their chosen Admission Product from the Vendor, or from a Partner via the Vendor's intermediation.

  • Partner: An entity legally permitted to sell Admission Products, who enters into an agreement for the provision of the Service with the Vendor.

  • Payment System: The server-based electronic currency infrastructure and associated services utilized for online credit card transactions via the Stripe.The Vendor does not receive or store credit card details.

4. Establishment, Fulfillment, and Modification of the Sales Agreement

A. Order Placement and Finalization The Client submits an electronic order for Admission Products displayed on the Site by clicking on the relevant icons. Upon selecting a product, the Client may review high-resolution images, a detailed description, select the date, and specify quantity features (e.g., number of items, tour language). During the purchase, the Client must furnish their full name, phone contact, and email address. Following the "Confirm and Pay" selection, the Client inputs credit card details on the dedicated online payment gateway.

The Client bears sole responsibility for the accuracy, truthfulness, and completeness of all data supplied at the point of purchase. Neither the Vendor nor its Partners shall be held accountable for any resulting forfeiture of rights, loss, damage (material or non-material), or supplementary costs (e.g., fees, penalties) due to incorrect or false data provided by the Client. The acquisition is finalized upon selecting the payment icon and accepting the operative GBTC and Privacy Policy.

B. Payment and Delivery Upon completion of the purchase, the Site automatically redirects the Client to the designated payment processor's site. The Client explicitly consents to the Vendor utilizing these electronic payment methods to pre-authorize or block an amount equivalent to the Admission Product fee on the Client's bank account. This blocking action is deemed the finalization of the purchase.

The digital Admission Product is delivered to the Client's provided email address immediately (virtually in real-time) following successful payment. The Admission Product is delivered exclusively electronically.

The Client must pay the full Admission Product price in advance via the online payment system. The payable amount is always the gross price displayed on the Site at the time of purchase.

A sales contract ("Agreement") is formed when the Vendor formally accepts the Client's purchase and notifies the Client via email. This Agreement is not downloadable, is not filed, and does not reference any code of conduct. Upon the formation of an Agreement, the purchase is automatically assigned a unique identification number. The Agreement is legally considered to be concluded at the Vendor's registered office. The place of performance (delivery) of the Agreement is the email address supplied by the Client.

C. Cancellation Policy (Client Withdrawal) The Client reserves the right to withdraw from the purchase by sending an electronic message from the email address used for the purchase, subject to the following statutory consequences:

  • If the Client cancels at least 24 hours before the scheduled start time of the Programme, the full price paid will be refunded to the Client.

  • If the Client cancels less than 24 hours before the scheduled start time of the Programme, the price paid will not be refunded.

5. Delivery of Admission Products and Invoicing

A. Delivery The Vendor is responsible for ensuring the Admission Products are electronically dispatched to the email address the Client provided during the transaction.

B. Electronic Invoice The Vendor shall issue an electronic invoice to the Client to confirm payment, which will be sent to the Client's email address after payment confirmation. Acceptance of these GBTC constitutes the Client's consent to receive the electronic invoice, which is fully compliant with tax and VAT legislation and is a valid accounting document. Electronic invoices must be stored digitally by the Client in line with prevailing laws.

6. Platform Content and Maintenance

The Vendor commits to maintaining and operating the Site at https://instantparistickets.com/, allowing Clients to review and purchase Admission Products. An automated confirmation email is sent after an order is submitted. The Vendor guarantees that information and data regarding the Admission Products remain accessible to Clients on the Site.

7. Liability and Disclaimers

A. Vendor's Role and Liability The Vendor does not participate in the actual organization or execution of the Programme; its function and liability are strictly limited to the sale and electronic delivery of Admission Products.

The Programme Host/Organiser is solely responsible for ensuring the Programme is carried out as promoted. The Vendor assumes no liability regarding the quality, execution, proper realization, or failure of the Programme that the Client attends using the purchased Admission Product.

The Client acknowledges that, owing to the nature of the internet, the System's continuous operation may be interrupted without the Vendor's prior knowledge or intention. The Vendor may temporarily suspend the Service, in whole or in part, for necessary maintenance or security reasons without prior notification.

The Vendor endeavors to accurately transmit information received from Programme Hosts to prospective Clients. However, the Vendor is not liable for the accuracy of information and content related to individual Programmes on the Site.

The Vendor's liability for damages is limited to those resulting from intentional misconduct or gross negligence directly attributable to the Vendor. The maximum extent of this liability shall not exceed the value of the purchase transaction. The Vendor is not liable for damages caused by the Client, the Programme Host/Organiser, or the contractual, unlawful actions, or negligence of any third parties.

B. Client Responsibility for Site Use The Client uses the Site's interface at their exclusive risk and agrees that the Vendor is not liable for any damages arising from the Site's use, save for liability for intentional or criminal damage, or breach of contract resulting in harm to life, physical health, or general health. The Client must ensure that their use of the Site does not infringe upon the rights of third parties or applicable law.

8. Programme Rules and Responsibilities

The Organiser/Operator is accountable for the Programme and its successful execution as advertised. The service relationship and obligations concerning participation are established between the Ticket holder and the Organiser. Consequently, the Vendor will not be a party to any dispute between the Organiser/Operator and the Client resulting from poor quality or failure to deliver the Programme. Acceptance of the Organiser's Rules of Procedure is mandatory both at the time of purchase and at the point of entry.

The Admission Product is freely transferable unless it is personalized or the Programme Organiser specifies otherwise. The starting time printed on the Admission Product is for guidance only and may not exactly match the actual start time.

All attendees visit the Programme at their own risk. Attendance is prohibited under the influence of alcohol, drugs, or other mind-altering substances, even with a valid Admission Product. The Programme Organiser reserves the right to expel any attendee who violates the conditions of entry or the venue's regulations without compensation from the Vendor.

9. Consequences of Vendor Non-Performance

If the Vendor fails to electronically dispatch the purchased Admission Product, or is in delay concerning the electronic dispatch of the purchased Admission Product, the Vendor is considered in default of performance. The Client may cancel the purchase and demand a refund. In such instances, the Vendor is obligated to refund the price within 5 days to the account specified by the Client.

The Parties are excused from legal consequences relating to the non-performance or partial performance of their contractual duties if the delay, faulty performance, or non-performance is attributable to Force Majeure (Vis Maior)—unforeseeable events beyond the Parties' control (e.g., war, natural disasters, epidemics).

10. Right of Withdrawal Information (Consumer Rights Exceptions)

In accordance with DIRECTIVE 2011/83/EU on consumer rights, consumers generally possess a 14-day right of withdrawal for distance contracts. However, the Vendor explicitly highlights that the Client cannot exercise this right of withdrawal in the circumstances detailed in Article 16 of the Directive.

Specifically, the statutory right of withdrawal does not apply to:

  • The provision of services related to leisure activities if the contract provides for a specific date or period of performance. (All date- and time-specific Admission Products sold on the Site fall under this statutory exemption).

  • The supply of digital content not supplied on a tangible medium if the performance has begun with the consumer’s prior express consent and acknowledgment of the loss of their withdrawal right.

Consequently, purchases of date-specific Admission Products are exempt from the standard EU 14-day withdrawal period. Refunds or cancellations are governed exclusively by the Time-Bound Cancellation Rule (Section 4.C) outlined in these GBTC and our standard Refund Policy.

11. Rules for Products Purchased via Intermediary Partner

The Vendor displays information on the Online Platform regarding Admission Products sold by its Partners. A brokerage or agency relationship exists between the Partner and the Vendor, allowing the Vendor to independently facilitate contracts between the Partner and the Clients. If the Client purchases an Admission Product from a Partner, the sales contract is formed between the Client and the Partner.

The Vendor is not liable for:

  • Any inaccuracy or omission in descriptive details supplied by the Partner.

  • The services provided or Admission Products offered by the Partner.

  • Any personal injury, property damage, or losses incurred by the Client arising from any act, error, or negligence attributable to the Partner.

12. Intellectual Property Rights

The entire content of the Site—including all data, information, images, text, graphics, the Site's design, appearance, structure, and functional implementations—is the exclusive property of the Vendor or is used under license. This content is safeguarded by copyright under Directive 2001/29/EC. Any use without the Vendor's prior written consent constitutes copyright infringement.

The use of the Service absolutely prohibits reverse engineering, decompiling, or any other action that infringes upon the Vendor's intellectual property rights.

13. Dispute Resolution and Consumer Complaints (ADR)

The Client is entitled to contact the Vendor with a request for redress via email at info@instantparistickets.com if they are not satisfied with the way the Vendor handled their complaint or if they believe the Vendor has violated their consumer rights.

If the Vendor rejects this request or fails to respond within 30 days from the date of sending, the consumer has the right to initiate an Alternative Dispute Resolution (ADR) procedure pursuant to Act No. 391/2015 Coll. on Alternative Consumer Dispute Resolution, as amended.

The competent body for alternative dispute resolution with the Vendor is:

Slovenská obchodná inšpekcia (Slovak Trade Inspection - SOI)

Central Inspectorate, Department of International Relations and ADR

Bajkalská 21/A, P.O. Box 29, 827 99 Bratislava 27, Slovak Republic

Website: https://www.soi.sk/

Online ADR submission: https://www.soi.sk/sk/alternativne-riesenie-spotrebitelskych-sporov/formular-pre-podanie-navrhu-na-zacatie-ars.soi

Consumers residing in the European Union may also find information on consumer rights and cross-border assistance through the European Consumer Centre Network (ECC-Net): https://commission.europa.eu/live-work-travel-eu/consumer-rights-and-complaints/resolve-your-consumer-complaint/european-consumer-centres-network-ecc-net_en

14. Regulatory Information and Details

Information provided pursuant to Article 5 of Directive 2000/31/EC (on electronic commerce):

  • Vendor Name: Leventours s.r.o.

  • Registered Seat: Nám. Sv. Imricha 923/21 943 01 Štúrovo, Slovak Republic

  • Registration No.: 56728492

  • Tax ID No.: SK2122410499

  • EUID: 56728492

  • Vendor Email: info@instantparistickets.com