Terms & Conditions
General Business Terms and Conditions (GBTC)
1. Introduction and Scope
These General Business Terms and Conditions (hereinafter referred to as "GBTC") establish and regulate the provisions for the relationship between Leventours s.r.o. (Registered Seat: Nám. Sv. Imricha 923/21 943 01 Štúrovo, Slovak Republic; Company Registration Number: 56728492; Tax Identification Number: SK2122410499; hereinafter referred to as the "Vendor") and its clients concerning the use of the web portal https://instantparistickets.com/ (hereinafter referred to as the "Site" or "Online Platform").
The GBTC define the conditions under which the Vendor facilitates the sale of admission passes, multi-day passes, ticket bundles (collectively referred to as "Admission Products") and potentially other goods, along with the corresponding rights and duties between the Vendor, the entity managing the venue or event ("Programme Host" or "Organiser"), and the person making the purchase (referred to as the "Client" or "Purchaser").
Agreement to these GBTC is mandatory for utilizing the service. The Client must explicitly acknowledge and accept them on the Site during the Admission Product purchase process. By engaging with this Service, the Client confirms acceptance and recognition of both these GBTC and the Vendor's Privacy Policy as legally binding.
This instrument is not a filed document, exists in electronic form, is composed in English, and is not categorized as a traditional hard-copy contract.
These GBTC apply to all electronic commerce activities within the European Union via the Site. The utilization and rules of the service are governed by DIRECTIVE 2000/31/EC of the European Parliament and of the Council (8 June 2000) on electronic commerce, and its national implementation laws.
Any matters not explicitly covered in these GBTC, as well as their interpretation, shall be subject to Slovakian Law, specifically the relevant provisions of the Slovak Civil Code. The mandatory provisions of applicable legislation are enforceable on all parties without the need for specific inclusion.
2. Purchase Process and Contract Formation
The Client may procure the desired Admission Products directly from the Vendor, or via the Vendor acting as an intermediary for a business associate (Partner), through the Site. The services and Admission Products outlined here are available for purchase by legal entities, organizations, or individuals who are at least 18 years of age. By submitting any personal data, the Client confirms they have attained the age of 18.
By selecting the "Confirm and Pay" button, the Client consents to the terms of the service agreement, the provisions within these GBTC, and any specific conditions relevant to the particular Admission Product being acquired.
An online sales agreement is formed between the Client and the Vendor (or the Partner) through clear, reciprocal affirmations made after the acceptance of these General Business Terms and Conditions.
The Vendor ensures that the current version of these GBTC is always published on the Site and made available for the Client to download. The Vendor reserves the right to unilaterally modify these GBTC. Such modifications take effect 8 calendar days following the date they are posted on the Site.
3. Definitions of Key Terms
For the purpose of these GBTC, the following terms are defined as:
Vendor (or Service Provider): Refers to Leventours s.r.o., acting through its authorized representative, in accordance with its articles of association and civil law provisions.
Site / Online Platform: The internet-based environment and its related software and databases operated by the Vendor at https://instantparistickets.com/, used by the Vendor to deliver the Service, which includes independently or jointly selling Admission Products.
Admission Product (or Ticket): A transferable item that incorporates or relates to digital content or a digital service, where the item would be non-functional without the linked digital element.
Client (or Purchaser): The customer who uses the IT resources on the Site to acquire their chosen Admission Product from the Vendor, or from a Partner via the Vendor's intermediation.
Partner: An entity legally permitted to sell Admission Products, who enters into an agreement for the provision of the Service with the Vendor.
Payment System: The server-based electronic currency infrastructure and associated services utilized for online credit card transactions via the Stripe system. The Vendor does not receive or store credit card details.
4. Establishment, Fulfillment, and Modification of the Sales Agreement
A. Order Placement and Finalization
The Client submits an electronic order for Admission Products displayed on the Site by clicking on the relevant icons. Upon selecting a product, the Client may review high-resolution images, a detailed description, select the date, and specify quantity features (e.g., number of items, tour language). During the purchase, the Client must furnish their full name, phone contact, and email address. Following the "Confirm and Pay" selection, the Client inputs credit card details on the dedicated online payment gateway.
The Client bears sole responsibility for the accuracy, truthfulness, and completeness of all data supplied at the point of purchase. Neither the Vendor nor its Partners shall be held accountable for any resulting forfeiture of rights, loss, damage (material or non-material), or supplementary costs (e.g., fees, penalties) due to incorrect or false data provided by the Client.
The acquisition is finalized upon selecting the payment icon and accepting the operative GBTC and Privacy Policy.
B. Payment and Delivery
Upon completion of the purchase, the Site automatically redirects the Client to the designated payment processor's site (Stripe or PayPal). The Client explicitly consents to the Vendor utilizing these electronic payment methods to pre-authorize or block an amount equivalent to the Admission Product fee on the Client's bank account. This blocking action is deemed the finalization of the purchase.
The digital Admission Product is delivered to the Client's provided email address immediately (virtually in real-time) following successful payment. The Admission Product is delivered exclusively electronically. The service execution is automated.
The Client must pay the full Admission Product price in advance via the online payment system. The payable amount is always the gross price displayed on the Site at the time of purchase.
A sales contract ("Agreement") is formed when the Vendor formally accepts the Client's purchase and notifies the Client via email. This Agreement is not downloadable, is not filed, and does not reference any code of conduct.
Upon the formation of an Agreement, the purchase is automatically assigned a unique identification number for tracking the purchase and the specific Admission Product. In the event of any dispute, the date the Agreement is concluded is considered the date the Vendor sends the automatic electronic acceptance notification, regardless of when the Client accesses or receives it.
The Agreement is legally considered to be concluded at the Vendor's registered office. The place of performance (delivery) of the Agreement is the email address supplied by the Client. The duration of the Agreement is for a specific term, lasting until its complete fulfillment.
C. Cancellation Policy (Client Withdrawal)
The Client reserves the right to withdraw from the purchase by sending an electronic message from the email address used for the purchase, subject to the following statutory consequences:
If the Client cancels at least 24 hours before the scheduled start time of the Programme, the full price paid will be refunded to the Client.
If the Client cancels less than 24 hours before the scheduled start time of the Programme, the price paid will not be refunded to the Client.
5. Delivery of Admission Products and Invoicing
A. Delivery
The Vendor is responsible for ensuring the Admission Products are electronically dispatched to the email address the Client provided during the transaction.
B. Electronic Invoice
The Vendor shall issue an electronic invoice to the Client to confirm payment, which will be sent to the Client's email address after payment confirmation. Acceptance of these GBTC constitutes the Client's consent to receive the electronic invoice. The Client agrees that the Vendor may issue an invoice electronically.
By placing an order, modifying it, and accepting the GBTC, the Client explicitly consents to receiving the Vendor's electronic invoice, which is fully compliant with tax and VAT legislation and is a valid accounting document. Electronic invoices must be stored digitally by the Client in line with prevailing laws. The Vendor will send the electronic invoice concurrently with the Admission Product at the latest.
6. Platform Content and Maintenance
The Vendor commits to maintaining and operating the Site at https://instantparistickets.com/, allowing Clients to review and purchase Admission Products. An automated confirmation email is sent after an order is submitted.
The Vendor guarantees that information and data regarding the Admission Products remain accessible to Clients on the Site.
7. Liability and Disclaimers
A. Vendor's Role and Liability
The Vendor does not participate in the actual organization or execution of the Programme; its function and liability are strictly limited to the sale of Admission Products. Consequently, the Vendor is deemed a seller/retailer.
The Programme Host/Organiser is solely responsible for ensuring the Programme is carried out as promoted. The Vendor assumes no liability regarding the quality, execution, proper realization, or failure of the Programme that the Client attends using the purchased Admission Product.
The Client acknowledges that, owing to the nature of the internet, the System's continuous operation may be interrupted without the Vendor's prior knowledge or intention. Therefore, the Vendor does not guarantee faultless, continuous operation of the Service, the associated Site, or error-free access.
The Vendor may temporarily suspend the Service, in whole or in part, for necessary maintenance or security reasons without prior notification.
The Vendor endeavors to accurately transmit information received from Programme Hosts to prospective Clients. However, the Vendor is not liable for the accuracy of information and content related to individual Programmes on the Site, which is entered by Vendor staff based on information provided by the Programme Host.
The Vendor's liability for damages is limited to those resulting from intentional misconduct or gross negligence directly attributable to the Vendor. The maximum extent of this liability shall not exceed the value of the purchase transaction.
The Client accepts that the Vendor is not liable for any damage or misuse occurring during or as a consequence of the credit card payment process. Furthermore, the Vendor is not liable for damages caused by the Client, the Programme Host/Organiser, or the contractual, unlawful actions, or negligence of any third parties.
B. Client Responsibility for Site Use
The Client uses the Site's interface at their exclusive risk and agrees that the Vendor is not liable for any damages arising from the Site's use, save for liability for intentional or criminal damage, or breach of contract resulting in harm to life, physical health, or general health.
The Client must ensure that their use of the Site does not infringe upon the rights of third parties or applicable law, either directly or indirectly.
8. Programme Rules and Responsibilities
The Organiser/Operator is accountable for the Programme and its successful execution as advertised. The Client acknowledges that the Vendor accepts no responsibility regarding the Programme's staging, the quality of participation, or the conduct/running of the event visited with the Admission Product.
The service relationship and obligations concerning participation are established between the Ticket holder and the Organiser. This specific legal relationship is governed by the rules and regulations of the Programme/Event and the Organiser/Operator's official website. Consequently, the Vendor will not be a party to any dispute between the Organiser/Operator and the Client (or Ticket holder) resulting from poor quality or failure to deliver the Programme. Acceptance of the Organiser's Rules of Procedure is mandatory both at the time of purchase and at the point of entry.
The Admission Product is freely transferable unless it is personalized or the Programme Organiser specifies otherwise, in which case the Programme's specific data sheet will contain relevant rules. The Client affirms that any transfer of the Admission Product will only occur if the new holder has agreed to the Vendor's GBTC, the Organiser's rules, and the Data Management Information.
The starting time printed on the Admission Product is for guidance only and may not exactly match the actual start time.
In certain circumstances, Admission Products may only permit access to specific sections within the Programme area.
All attendees visit the Programme at their own risk. While the Organiser will take reasonable steps to ensure safety, the Vendor is not liable for irresponsible visitor conduct. Attendance is prohibited under the influence of alcohol, drugs, or other mind-altering substances, even with a valid Admission Product.
The Programme may be audio/video recorded, potentially capturing images of attendees. The attendee waives any and all claims against the Programme Organiser or the Vendor related to such recordings.
The Programme Organiser reserves the right to expel any attendee who violates the conditions of entry, the Programme's rules, the venue's regulations, or the instructions of security staff/law enforcement, for the purpose of ensuring the Programme's safe conduct and the enjoyment of other visitors. The Vendor is not obliged to provide any compensation for exclusion on these grounds.
9. Consequences of Vendor Non-Performance
If the Vendor:
Fails to dispatch the purchased Admission Product, or
Is in delay concerning the dispatch of the purchased Admission Product,
the Vendor is considered in default of performance, triggering the following legal outcomes:
The Client may cancel the purchase and demand a refund of the Admission Product's price. In such instances, the Vendor is obligated to refund the price within 5 days via bank transfer to the account specified by the Client.
In the event of flawed performance, the Vendor must immediately inform the Client of the cause, considering its nature.
The Parties are excused from legal consequences relating to the non-performance or partial performance of their contractual duties if the delay, faulty performance, or non-performance is attributable to Force Majeure (Vis Maior). Force Majeure encompasses circumstances arising from unforeseeable events beyond the Parties' control after the contract signing. Examples include, but are not limited to, war, natural disasters (earthquake, fire), epidemics, explosions, general shortages of resources, or accidents. The Party affected by the Force Majeure must notify the other Party of the situation's commencement or cessation within 3 (three) days.
10. Right of Withdrawal Information (Consumer Rights)
The Vendor will facilitate the Client's proper exercise of the right of withdrawal for off-premises contracts, as per DIRECTIVE 2011/83/EU on consumer rights, should the Admission Product distributed allow for such a right.
The Vendor explicitly highlights that the Client cannot exercise the right of withdrawal in the circumstances detailed in Article 16 of DIRECTIVE 2011/83/EU, including, but not limited to:
Service contracts after the service has been fully performed, provided the Client gave prior express consent and acknowledged the loss of the withdrawal right upon full performance.
The sale of digital content not supplied on a tangible medium, where performance began with the Client’s express prior consent and acknowledgment that they would lose their withdrawal right.
In the case of services related to leisure activities where the contract specifies a fixed date or period for performance. (This is particularly relevant for time-bound Admission Products.)
The Client may execute their right of withdrawal by sending a clear statement to the Vendor. A model declaration, such as the one in Annex I, point B) of DIRECTIVE 2011/83/EU, may be used.
If the Vendor accepts the withdrawal and the Admission Product has been returned (if applicable), the Vendor will refund the Client the full amount paid, including performance costs. The refund will be processed using the same payment method the Client originally used.
11. Rules for Products Purchased via Intermediary Partner
The Vendor displays information on the Online Platform regarding Admission Products sold by its Partners, along with the Partner's ticketing site where the purchase is completed. The Partner determines the content, information, and available Admission Products on the respective data page. The Vendor is not liable for any inaccuracies, omissions in this data sheet, or for the Partner's business conduct.
A brokerage or agency relationship exists between the Partner and the Vendor, allowing the Vendor to independently facilitate contracts between the Partner and the Clients.
If the Client purchases an Admission Product from a Partner, the sales contract is formed between the Client and the Partner.
The Vendor is not liable for:
Any inaccuracy or omission in descriptive details (prices, cancellation rules, etc.) supplied by the Partner.
The services provided or Admission Products offered by the Partner.
Any personal injury, death, property damage, or other direct, indirect, special, consequential, or punitive damages, losses, or expenses suffered or incurred by the Client, arising from any act, error, dispute, gross negligence, willful misconduct, omission, or default attributable (wholly or partially) to the Partner, including any event beyond the Vendor's control.
The Partner is responsible for the accuracy of their published information, and the Vendor expressly excludes all liability in this respect.
12. Intellectual Property Rights
The Client agrees to respect and not violate the Vendor’s intellectual property rights, including the software and computer programs running on the Site.
The entire content of the Site—including all data, information, images, text, graphics, the Site's design, appearance, structure, and functional implementations—is the exclusive property of the Vendor or is used under license. This content is safeguarded by copyright under Directive 2001/29/EC (on the harmonization of certain aspects of copyright) and relevant national law. Any use without the Vendor's prior written consent constitutes copyright infringement and will incur legal consequences.
Hyperlinking to the Site is permissible, provided the link directs only to the Site’s main homepage. Linking to internal pages or content is allowed only with the Vendor's prior consent, and in no case may the link present the Site's content as belonging to another website.
The use of the Service absolutely prohibits reverse engineering, decompiling, or any other action that infringes upon the Vendor's intellectual property rights in the source code. Furthermore, it is prohibited to adapt or reverse engineer the Site's content or to use any application (e.g., search engine or reverse engine) that can modify or index the Site or its parts.
13. Regulatory Information and Details
Information provided pursuant to Article 5 of Directive 2000/31/EC (on electronic commerce):
Detail
Information
Vendor Name
Leventours s.r.o.
Registered Seat
Nám. Sv. Imricha 923/21 943 01 Štúrovo, Slovak Republic
Registration No.
56728492
Tax ID No.
SK2122410499
EUID
56728492
Vendor Email
14. Complaint Resolution Process
The Vendor seeks to deliver satisfactory service quality. If a Client (acting as a consumer) has a grievance regarding the Service or its execution, they should communicate the complaint using the contact details provided in Section 13.
An oral complaint will be immediately investigated and resolved where possible. If the Client disputes the resolution, the Vendor will promptly record the complaint and its position, providing the Client with a copy via email. If immediate investigation is not feasible, a record will be made, and a copy emailed to the Client.
A written complaint will be responded to in writing via email within 30 days, providing justification if the complaint is rejected. The Vendor will retain a copy of the response for 3 years.
If the Client disagrees with the outcome of the complaint handling, the following information is provided for consumers under applicable law:
Consumer Dispute Resolution Bodies in Slovakia:
Body
Address/Contact
Slovenská obchodná inšpekcia (Slovak Trade Inspection)
Prievozská 32 Bratislava, 82799 Szlovákia / E-mail: adr@soi.sk / Web: http://www.soi.sk
Spoločnosť ochrany spotrebiteľov (S.O.S) Poprad
Bajkalská 2335/3 Poprad, 05801 Szlovákia / E-mail: info@sospotrebitelov.sk / Web: http://www.sospotrebitelov.sk
Združenie na ochranu práv občana – AVES
Jána Poničana 9 Bratislava , 841 08 Szlovákia / E-mail: zdruzenie.aves@centrum.sk / Web: http://www.zdruzenieaves.sk
These conciliation bodies offer faster, cost-effective out-of-court dispute resolution, aiming for a mutual agreement.
The Client may also utilize the EU online dispute resolution platform (ODR Platform), accessible via simple registration on the European Commission's website: https://ec.europa.eu/consumers/odr/main/index.cfm?event=main.home.show
The Vendor is obligated to cooperate in conciliation proceedings, including sending a reply and ensuring an authorized person attends the hearing if the Vendor's seat is in the respective county. As a final option, the consumer may pursue the matter in the competent court.
15. Concluding Stipulations
The Agreement formed under these GBTC establishes a contractual relationship solely as a sales agreement, and it shall not be interpreted as creating an employment relationship between the Vendor and the Client.
The Parties mutually accept communications sent via SMS or email as written statements.
The Parties agree to primarily communicate electronically via the email address supplied by the Client at purchase and the Vendor's email (admin@instantparistickets.com). Any electronic statement sent to the designated address is deemed communicated on the working day following its dispatch.
Statements sent by registered physical mail to the respective party's registered seat are deemed communicated on the 5th (fifth) working day following the dispatch date indicated on the proof of mailing.
The Parties must notify the other Party of any changes to their registered data (address, contact details, representatives, bank account) within 3 (three) days of the change.
The Client affirms that the contract conclusion and all statements were made without error or false assumptions and genuinely reflect the Client's intent.
Should any provision of the GBTC be found invalid or unenforceable, the validity of the remaining provisions will not be affected. The Parties commit to replacing the invalid provision with a valid, enforceable one that most closely aligns with the spirit and purpose of the original clause.
The structure (sections and headings) of these GBTC is for convenience and readability only and does not alter the content, interpretation, or intended purpose of the transactional agreement. Prior oral or written statements made during pre-contractual negotiations are not binding. The Parties declare they have concealed no relevant facts or circumstances regarding the Agreement's conclusion.
The Vendor retains all rights to distribute and reproduce any part of the Site. Unauthorized use (reproduction, distribution, adaptation, etc.) based on the Copyright Act is strictly forbidden without the Vendor's prior written consent. Unauthorized use will lead to civil and criminal sanctions and liability for damages. By using the Site, the Client acknowledges that the Vendor is entitled to a penalty for unauthorized content use: EUR 75 per image and EUR 5 per word. The Client accepts this penalty is not excessive.
Failure by the Vendor to exercise its rights under these GBTC shall not constitute a waiver of those rights unless an express written declaration of waiver is made. Occasional failure to strictly enforce a term does not waive the Vendor's right to strictly enforce it later.
These GBTC and the sales agreement are governed by Slovak law. All related disputes shall first be attempted to be settled amicably. The most recent version of the GBTC published on the Site shall prevail in any dispute over the applicable version.
Matters not covered in these GBTC are governed by the relevant Slovak laws and regulations, particularly the provisions of the Slovak Civil Code, without further stipulation.
Please only purchase Admission Products if you agree to the above terms.
These General Business Terms and Conditions are effective from [Date 8 days after posting on instantparistickets.com].